Visible, external damage must be reported before you sign off on acceptance of the package(s) or shipment.
Purchasers should carefully examine the package(s) and identify any severe external damage that could affect the contents. If visible, external damage is present:
- Sign for the package(s), notating “received damaged, subject to inspection” on the receiving paperwork. Include specific information such as, “cardboard torn,” “carton crushed,” and/or “contents visible.”
- Take clear photos of the external damage, and exactly how it was received.
- Contact Stellar Office Furniture with clear images and a description of the external damage at firstname.lastname@example.org
Hidden, internal damage must be reported within 24 hours of receipt of goods. Upon unboxing, Purchasers should carefully examine the contents and identify any damages. If internal damage is present:
- Take clear photos of the damage, and exactly how it was received. Include clear images that were taken up close and up to three feet away.
- Contact Stellar Office Furniture with clear images and a description of the damage at email@example.com
CANCELLATIONS AND RETURNS
Cancellations will only be considered on orders placed within the prior 5 business days. Cancellations and or requests for returns after 5 business days will not be accepted.
Cancellations require written authorization. If your order has been processed and is either ready for shipment or has left the premises, cancellation or refusal of a shipment will result in a cancellation fee. Cancellation of backordered goods must occur within 48 business hours of order acknowledgment or will be subject to a cancellation fee. Cancellation fees vary based on item and quantity. Contact Stellar Office Furniture immediately if you require the cancellation of an acknowledged order.
Returns require written authorization. All returns are subject to restocking fees and return freight costs. No credits are given on outbound freight. Returns can only be considered on “in-stock items.” Goods returned without written authorization will not be credited. All return requests must be made within 30 days of receipt of goods. No returns are authorized for “special orders.”
The product must be returned in original packaging and as received. Stellar Office Furniture or its shipper are not responsible for insufficient packaging. Return requests can be submitted to: firstname.lastname@example.org
Due to monitor calibration differences and space limitations any color selections (if applicable) may not be truly represented. Please request a sample for a true representation of the finished piece.